Why am I being asked to provide feedback?
As a patient, you can provide valuable feedback on your care experience. In a 360° review, your provider will seek feedback from co-workers, colleagues and patients.
All feedback is anonymous. It is grouped together and shared with the provider in a report. The providers will discuss the report with a trained facilitator, to learn how they may be able to improve their practice.
How do I give feedback?
If your practitioner asks for feedback, you will have one or more ways to complete the survey. These are:
- A link or QR code to follow and complete the survey online
- A paper survey to complete and return on site
- A phone number to call and complete the survey over the phone.
The survey will take about 10 minutes to complete.
The survey is part of a program developed by the Medical Council of Canada (MCC). If you want to know more about the survey, visit
mcc360.ca.
Is my feedback private?
The survey does not ask for your name or any personal health information. The survey only asks about the quality of the care you received today.
No one will know how you respond. All patient feedback will be grouped together in a report. The report does not include names and your feedback is completely confidential.
