For patients

Feedback helps practitioners learn and improve. To support their ongoing professional development, medical staff in BC health authorities will sometimes ask for feedback from their patients.

As part of a provincial program for Medical Staff Practice Enhancement (MSPE), your doctor, nurse practitioner, midwife, or dentist may ask for feedback about their care.

Why am I being asked to provide feedback?

As a patient, you can provide valuable feedback on your care experience. The feedback can help your provider to learn how they may be able to improve their practice.

Do I have to give feedback?

No, it is your choice whether to take the survey.

How do I give feedback?

If your practitioner asks for feedback, you will have one or more way to complete the survey. These are:

  • A link or QR code to follow and complete the survey online
  • A paper survey to complete and return on site
  • A phone number to call and complete the survey over the phone.

The survey will take about 10 minutes to complete.

The survey is part of a program developed by the Medical Council of Canada (MCC), to gather feedback and provide summary reports to doctors and other practitioners.

If you want to know more about the survey, visit

Is my feedback private?

The survey does not ask for your name or any personal health information. The survey only asks about the quality of the care you received today.

No one will know how you respond. All patient feedback will be grouped together in a report. The report does not include names and your feedback is completely confidential.